Modification History
The version details of this endorsed unit are in the table below. The latest information is at the top.
Release Date |
Comments |
First Release: |
This is a revised unit, based on and equivalent to SIRXCCS001A Apply point-of-sale handling procedures. |
Unit Descriptor
This unit describes the performance outcomes, skills and knowledge required to operate point-of-sale equipment, apply store policy and procedures to a range of transactions, interact with customers, and package or wrap an item for transportation.
It covers demonstration of the ability to operate a range of point-of-sale equipment in order to complete sales, returns and exchange transactions, and process a number of methods of payment, according to store policies.
Application of the Unit
This unit applies to frontline service personnel.
Licensing/Regulatory Information
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
Pre-Requisites
Nil
Employability Skills Information
This unit contains employability skills.
Elements and Performance Criteria Pre-Content
Elements and Performance Criteria
Element |
Performance Criteria |
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide. |
1. Operate point-of-sale equipment. |
1.1.Open and close point-of-sale terminal according to store policy and procedures . 1.2.Clear point-of-sale terminal and transfer tender according to store procedure. 1.3.Handle cash according to store security procedures. 1.4.Maintain supplies of change in point-of-sale terminal according to store policy. 1.5.Attend active point-of-sale terminals according to store policy. 1.6.Complete records for transaction errors according to store policy. 1.7.Maintain adequate supplies of dockets, vouchers and point-of-sale documents . 1.8.Inform customers of delays in the point-of-sale operation where required. |
2. Ensure accuracy of transactions. |
2.1.Identify and perform numerical calculations to ensure accurate pricing and collection of money. 2.2.Collect numerical information from various sources and calculate accurately with or without the use of a calculator. |
3. Perform point-of-sale transactions. |
3.1.Complete point-of-sale transactions according to store policy. 3.2.Identify and apply store procedures in respect of cash and non cash transactions. 3.3.Identify and apply store procedures in regard to exchanges and returns. 3.4.Move goods through point-of-sale area efficiently and with attention to fragility and packaging. 3.5.Enter information into point-of-sale equipment . 3.6.State price or total and amount of cash received verbally to customer. 3.7.Tender correct change. |
4. Complete sales. |
4.1.Complete customer order forms, invoices and receipts and process any loyalty card transactions. 4.2.Identify and process customer delivery requirements according to set timeframes. 4.3.Process sales transactions or direct customers to point-of-sale terminals according to store policy without undue delay. 4.4.Acknowledge and thank customer in line with store policy and procedures. |
5. Wrap and pack goods. |
5.1.Maintain and request adequate supplies of wrapping and packaging materials . 5.2.Select appropriate wrapping or packaging material. 5.3.Wrap merchandise neatly and effectively where required. 5.4.Pack items safely to avoid damage in transit, and attach labels where required. 5.5.Arrange transfer of merchandise for parcel pick up or other delivery methods if required. |
Required Skills and Knowledge
This section describes the skills and knowledge required for this unit. |
Required skills |
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Required knowledge |
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Evidence Guide
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. |
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Critical aspects for assessment and evidence required to demonstrate competency in this unit |
Evidence of the following is essential:
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Context of and specific resources for assessment |
Assessment must ensure access to:
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Method of assessment |
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
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Guidance information for assessment |
Holistic assessment with other units relevant to the industry sector, work and job role is recommended, for example:
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Range Statement
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the individual, accessibility of the item, and local industry and regional contexts) may also be included. |
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Store policy and procedures in regard to: |
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Point-of-sale documents may include: |
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Customers may include: |
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Numerical calculations may include: |
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Point-of-sale transactions may include: |
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Point-of-sale equipment may include: |
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Wrapping and packaging materials may include: |
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Delivery methods may include: |
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Unit Sector(s)
Cross-Sector
Competency Field
Client and Customer Service